We want you to love your Ambury fragrance. If something's not right, here's how returns and exchanges work.
- Return window
- 30 days from delivery
- Unopened bottles
- Full refund
- Opened bottles
- Exchange or store credit
- Exchanges
- One per item
On this page
Return Window
You have 30 days from the delivery date to request a return or exchange.
Unopened Bottles
If your bottle is unopened and unused, you're eligible for a full refund to your original payment method.
Opened Bottles
If you've opened and tried a fragrance and it's not for you, you can exchange it for a different scent or receive store credit. Cash refunds are not available on opened bottles.
One Exchange Per Order
Each order is eligible for one exchange. If you exchange a fragrance and decide the new scent isn't right either, that item is no longer eligible for a further exchange or refund. This applies per item: if you ordered two fragrances and exchange both, each of those two items has now used its one exchange.
Return Shipping
Customers are responsible for return shipping costs. If your order arrived damaged, defective, or incorrect, we'll cover return shipping and make it right at no cost to you.
How to Start a Return or Exchange
Contact us with your order number and the reason for your return. We'll provide instructions for sending your item back. Once received and inspected, we'll process your exchange, store credit, or refund.